Cancellation policy
Purchase Options Cancellation Policy
Last updated: September 1, 2026
This policy explains how our subscriptions work and how you cancel one. It applies to every subscription purchased on noctaal.com, and it sits alongside our Terms of Service and our Refund Policy.
1. What You Are Signing Up For
A Noctàl subscription delivers your strips on a repeating schedule. You choose that schedule at checkout: one tin every month, two tins every two months, or three tins every three months. The price, the discount and the delivery frequency are shown on the checkout page before you pay, and again in your confirmation email.
2. Automatic Renewal
Your subscription renews automatically. We charge the payment method you used at checkout on each renewal date, at the recurring price shown when you subscribed, until you cancel. There is no minimum number of orders and no commitment period.
3. How to Cancel
You can cancel at any time, in either of these ways:
- From your account on noctaal.com, in the Subscriptions section
- By emailing hello@noctaal.com from the address you used to order
There is no cancellation fee, no form to fill in and no phone call. We confirm every cancellation by email.
4. Cancellation Deadline
To stop an upcoming shipment, cancel at least 24 hours before your renewal date. Your renewal date is shown in your account and in your order confirmation. If you cancel after an order has already been processed, that order still ships, and it is still covered by our 60-night guarantee.
5. Skipping or Pausing Instead
If you simply have enough strips for now, you can skip a delivery or pause your subscription instead of cancelling. Both are free, both are done in the same place as cancelling, and the same 24-hour deadline applies.
6. Changing Your Subscription
You can change your delivery frequency, quantity, shipping address or payment method at any time from your account. Changes made at least 24 hours before your renewal date apply to the next shipment.
7. Refunds After Cancellation
Cancelling stops future charges. It does not, by itself, refund an order that has already been placed. Any shipment you have received is covered by our 60-night money-back guarantee: email us within 60 nights of delivery and we refund the product price in full, even on opened boxes. See our Refund Policy for the details.
8. Changes We Make
We may change subscription prices or benefits. If we do, we will tell you by email before the change applies to you, and you will have time to cancel before your next renewal.
9. If We Cancel
We may cancel or pause a subscription if a payment fails repeatedly, if a product is discontinued, or if an account breaches our Terms of Service. We will email you if that happens, and we will not charge you for a shipment we do not send.
Contact Us
Questions about a subscription? Email hello@noctaal.com and a person will answer within 24 hours, Monday to Friday.