Privacy Policy

1. Who We Are

This Privacy Policy describes how Noctàl ("we," "us," "our") collects, uses and shares your personal information when you visit or make a purchase from noctaal.com (the "Site"). Our store is hosted on Shopify. If you have questions, contact us at info.noctal@gmail.com.

2. Information We Collect

We collect the following categories of personal information:

• Contact details — name, email address, shipping and billing address, phone number.
• Order & payment information — products purchased, order history, and payment confirmation. Card details are processed securely by our payment providers; we do not store full card numbers.
• Account information — if you create an account or subscription, your login and preferences.
• Communications — messages you send us by email, chat or social media.
• Device & usage data — IP address, browser type, pages viewed, and similar analytics collected automatically through cookies and similar technologies.

3. How We Collect It

• Directly from you when you place an order, create an account, subscribe to emails, or contact us.
• Automatically through cookies, pixels and analytics tools as you browse the Site.
• From service providers such as Shopify, our payment processors, shipping partners, and analytics/advertising providers.

4. How We Use Your Information

• To process, fulfill and deliver your orders and manage subscriptions.
• To provide customer support and respond to your requests.
• To send order updates and, where you've opted in, marketing emails about products and offers.
• To detect and prevent fraud and keep the Site secure.
• To understand how the Site is used and to improve our products and experience.
• To comply with our legal obligations.

5. How We Share Your Information

We share personal information only as needed to run our business, including with:

• Shopify, which powers our online store and checkout.
• Payment processors to handle transactions securely.
• Fulfillment and shipping partners to deliver your order.
• Analytics and advertising providers (such as Meta, Google or TikTok) to measure and improve our marketing.
• Legal and safety recipients when required by law or to protect our rights.

We do not sell your personal information for money.

6. Cookies

We use cookies and similar technologies to keep your cart working, remember preferences, measure traffic and support advertising. You can control cookies through your browser settings; disabling some cookies may affect how the Site works.

7. Data Retention & Security

We keep your personal information for as long as needed to fulfill the purposes described here, including legal, accounting and reporting requirements. We use reasonable technical and organizational measures to protect your data, but no method of transmission or storage is 100% secure.

8. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of marketing or certain data uses. You can:

• Unsubscribe from marketing emails using the link in any email.
• Email info.noctal@gmail.com to request access to, or deletion of, your data.

We'll respond to verified requests within the timeframe required by applicable law.

9. Children's Privacy

The Site and our products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we'll delete it.

10. International Visitors

We operate from and ship within the United States, and your information may be processed in the US and other countries where our service providers operate. By using the Site, you understand your information may be transferred to locations with different data-protection laws than your own.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above shows when it was last revised. Material changes will be posted on this page.